Privacy & Confidentiality

Your trust matters to me. This page explains, in plain language, what information I collect through this website and my coaching services, and how I look after it.

What I collect

When you book a chat, fill out a form, or sign up to coaching, I collect the details you choose to share: your name, email address, phone number, and any information about your goals, health, training, and lifestyle that you provide so I can coach you well.

How I use it

Your information is used for one purpose: to deliver and improve your coaching. That includes building your program, your meal planning, your U Manual, and staying in contact with you. I do not sell, rent, or share your personal information with third parties for their marketing.

Coaching confidentiality

What you share with me during coaching stays between us. Your check-ins, your goals, your struggles, and your wins are confidential. If I ever want to share a testimonial or a result publicly, I will ask for your written permission first.

Payments

Payments are processed securely by Stripe. I never see or store your full card details. You can read Stripe's privacy policy at stripe.com/privacy.

Analytics and cookies

This site may use Google Analytics to understand how visitors use it (for example, which pages are popular). This data is aggregated and does not personally identify you. Bookings and forms are handled by Google services, which have their own privacy policies.

Your choices

You can ask me at any time to see the personal information I hold about you, correct it, or delete it. Just email me and I will sort it out.

Health disclaimer

Coaching, programs, and free resources on this site are general guidance and education, not medical advice. Please check with your doctor before starting a new training or nutrition program, especially if you have a health condition.

Contact

Questions about privacy? Email me at itslousutherland@gmail.com.